Relationship Management

Quality is always related to the organizational strategic plans and objectives. Companies do the analysis of market improvement plan by focusing on customers. They develop some plans and strategies towards customer perception in order to attract them towards there business, this is called “Customer Relationship Management”. “CRM Guide, 2006 – Next Media Publications” Baderman Island is one of the fastest growing tourist and vacation resorts in the world.

They adopt unique market improvisation strategies which give the best customer service by recruiting the best qualified and experienced staff for there customer relations. The Customer Relationship Management for information needs at Baderman Island is used in a professional way. They use TQM (Total Quality Management) in the planning stage and the strategic objective needs to be determined and implemented. TQM only relies on facts in running the company successfully with sufficient capital revenue and investment.

Baderman Island’s mission is really focusing in all directions, Customers, Shareholders, Community and Employees. Customer’s mission is totally designed to impress the expectations and experience the most value added services in a vacation. Shareholder’s mission is to attract them and invest in there business by consistently increasing the brand value and share value for Baderman Island, making the business as pride to ownership and equity in oxfam stakeholders essay. 

Employee mission is to retain the employees for a longer tenure in the company, by offering them the best Human Resources policies and the competitive salaries in the service industry. There mission for the entire company is to be recognized as the world’s most finest resort in the world, which draws attention to all sides of the sources like employees, customers, shareholders and community “CRM module, University of Phoenix, 2005. ” Customer Relationship Management is well designed at Baderman Island by adopting various methods such as Strategic Planning, Decision Making, Employee Recruitment and Business Modeling.

Strategic Planning is to provide the world class service to customers and make them as retaining customers to the resort which is the objective, method is through customer service. Employee Recruitment is done very professionally at Baderman Island which recruits well qualified and experienced staff for its customer relations. Business Modeling is done with future plans and objectives to attract community and shareholders to the company.